I have noticed you have always been good with comms, one of the best. You make mistakes but you hold your hands up and look to sort it out as they happen. I saw you deal with alot of pressure over 6 months ago when packages were getting seized because of the smell and you dealt with it good and kept people informed and probably burned the candle at both ends in doing so. I was not buying from you at the time, but it did not go unnoticed.
Mistakes happen in life, some customers do not realise it, if you are given an explanation then a resolution and are not happy about it then take the experience and walk the other way. Bad staff who steal and would compromise security and safety is a real thing, in this market we are in all they need to do is open their mouth and they have you by the balls. When their livelihood, earnings and perks are taken away they will seek to do just that. It is a realistic expectation. The problem is, you can only use that card a few times and with big gaps in between, because even if 5 different staff in 5 months done the dirty and it was true, you would be the boy who cried wolf.
I have only bought from you once, the Rolex, because weed has not tickled my fancy for the last 7 months but now you list a Rolex hash claiming it to be good and you have my attention, i can say after smoking it it's a great bit of hash and deserving of the plaudits. I would be happy to buy it again.