I'm new too and I've just tried to sign up to get a bitcoin account and I'm on a mobile I've no idea how to verify myself on a phone??
I'm sorry I can't help you with your problem but I'm clueless and a bit annoyed at the moment, whys it so bloody difficult to find someone to give a decent deal on the reg.. Sorry for the useless post, but I saw no one had replied to you, I don't think.. And I wanted to. Good luck my friend.