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Bummer man. Be sure to let us know when you hear back from the vendor. I'm curious, if you can discuss, where was parcel shipped from, and to what country? I am from EU and I almost always ordered from within EU, so none of my parcels ever went through customs. I did order form USA once and also got it without going through customs (but i ordered shatter, it was in a plain envelope, looking like just a normal letter)
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