+2
votes received
I’ve personally never purchased from them before, however I have thought about it due to the items that they sell and I’m from the UK also. If they haven’t responded via private message and they haven’t contacted you at all throughout the time that you purchased from them I’d get a refund for now and would suggest using a different vendor until they message you back and notify you of what’s happened if you’ve waited 11 days already and nothing.
+2