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Machineelf, now that I see the screen shot, you could be right ! When Royal Mail deliver to USA, it gets handed over to USPS. So depending on where Jam is located, the fault could well lie with the normal regular postal service of that country? However, Jam did say that many other deliveries got to them fine? It also could be that the parcels have been flagged by customs in the recipient country? Surely just ask Royal Mail and see how far they tracked the item before or IF it was handed over to the recipients country customs.
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