If you have any issue with your order please do contact us first. I am not sure if other vendors are trying to push our ratings down (wouldn't be surprised) but we have had unnecessary feedback without any communication. All messages regarding missing orders are checked but please be patient with us, we are a small family team and we try our best to keep everyone happy.
We even had LB contact us with a messages from a buyer saying we are scammers and that many people have been scammed by us. I hope other vendors aren't causing these problems because its just not necessary. Focus on yourselves and enjoy the LB experience.
Negative Feedbacks and Disputes