+61
transaxe support's votes made   received
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It sounds like those sales were made either with no token or under a different token. I'm fairly confident they will be able to help you track down the BTC though.
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Maybe nomenclature? You don't want to add a "wallet" you want to add a bitcoin address that wallet generates.
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All sorted - was using address with the BC1 instead of a 1 prefix
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Partial payment
I have received 2 orders which are not fully paid, i have messaged both (anonymous) parties and had no reply. Can you help?
Thank you Lb
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absolutely i would think, contact transaxe support
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Look at this link to help you guys

KP
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Sorted now
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Thanks transaxe.
Just wanted to say thanks for sorting out unpaid order and for the support and peace of mind that your help provides.
Thanks again . LR77.
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Working now thankyou
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CEX.IO 9/10
CEX.IO 9/10

summary
good for Americans, Europeans, and Russians. multiple levels of verification, high exchange rate, low trading fees, website is clean and easy to navigate.

platform
https://cex.io/trade/home - website

currency traded
usd->btc btc->usd
eur->btc btc->eur
rub->btc btc->rub

deposit fee
usd: 2.99%
eur: 2.99%
rub: 5% + ₽ 15.57
btc: free

trading fee
0.00% - 0.16% ; depends on trade volume

exchange rate vs blockchain.com/prices
9,357.70 vs 9,324.75
+0.35%

verification requirements
standard: email address, phone number, location, SSN, ID card (drivers license, passport, or ID), birth date
2nd level: address verification (utility bill, bank statement, tax return/council tax, other address document)
enhanced verification: proof of funds document (salary statement, bank statement for the last 3-6 months, tax return, screenshot of trading activity, screenshot of mining activity, or any other financial document), photo of yourself with ID and handwritten customer document "I'm a CEX.IO customer" with date, employment status, questionnaire, declaration


time to verify
within 24 hours

live chat help?
live bot chat