Escrow Suisse protects buyers and sellers by holding reserves against transactions. If you have a problem with a transaction:

Contact your seller, 95% of problems are solved this way.
If you still have a problem 30 days from purchase you can file a dispute.

*Please contact us by private message for service*

Most disputes are settled by reputation, the more successful your transaction history is the greater your reputation.

If you are new you can delay your dispute up to 150 days as you gather more successful transactions.

I have made an order and sent the correct amount, but it only shows as partially paid in my order. It is not my first order and so I know it is nothing to do with fees being deducted on their end. The exact amount was sent from my bitcoin wallett that should have been. What should I do?

It seems you haven't had a rating in years AND your ratings suck. This is ludicrous because I found you guys fucking outstanding.

accidentally partially paid but I resent to same address a few days later. Order still only notes that I partially paid. Just want to confirm you received my 2nd payment as well?

Hi, I've sent the payment to the seller within 30 mins of clicking buy to requested place. Order status is unchanged and shows as unpaid, I've sent the seller the blockchain confirmation link of the transaction but have had no response
Help please, first time purchasing on the site

ive made an order but converted the price in AUD instead of USD. so its come up partially paid. I've since made another payment to the same address but nothing has changed? im new to this site and terrible at math and converting into bitcoin. if anyone can explain what i do from here and how to get my second payment visible it would be awesome

I've waited over 16 days for escrow release and still nothing. When will I receive my payment.

Regards

Hi, Ive been referred to you guys by a seller to request a refund but I cant see where I give you the order details.
Can you let me know how I go about raising it please???

What is my next step?

2 days from my msg to escrow and still nothing ? this is frustrating. thank god NDWUK is helpful so far but no answer from escrow.

I sent a message to Escrow Suisse yesterday, and have had nothing back.

A payment appears to have been held in escrow, and has not been released to the seller (showing up as 'unpaid'), which leaves me in a bit of limbo. Has anyone else experienced this with payments?

I can't order a refund. It says it's unavailable.

So if you paid 0.3 BTC which is like 2 thousand dollars, you'll only be refunded, say 700USD (now 0.1194 btc). Not only that, but they don't offer you a 100% refund. I had successfuly bought a few items before from different sellers without disputes but escrow only offered me 50% refund (i.e. 350 dollars or 0.05934 btc). I have lost a lot of money dealing with them and I suggest everyone to buy from other places with proper escrow service.

Thank you for reading.

At the time they agreed to send me another delivery but i'm still waiting and when I ask where it has gone they keep asking me to wait while they get more info. It's way past the 35 day mark, do I have any hope?

If your seller used Escrow Suisse you can file a missing purchase report anytime 15-35 days after purchase, simply send us a private message with your order number. Upon notice from us your seller can:

A - produce evidence of a received shipment and receive 100% of escrow
or
B - reach an acceptable resolution with you in which case we release escrow according to your matching instructions within 24 hours.

If 36 days after purchase a resolution is not made a 10% fee will be assessed and the remaining escrow will be released according to our Trade Behavior Based Disbursement within 5 days.

It is being refunded.Got it. Thank you

In the absence of unusual circumstances (eg: an drastic increase or decrease in transactions or disputes) disputes are settled by applying the parties Trade Behavior score:

Trade Behavior = undisputed transactions + (undisputed transactions/total transactions*average transaction size)

Buyer's share of disputed escrow = escrow amount *.9* Buyer's Trade Behavior/(Seller's Trade Behavior + Buyer's Trade Behavior)

Seller's share of disputed escrow = escrow amount *.9* Seller's Trade Behavior/(Seller's Trade Behavior + Buyer's Trade Behavior)

example:

escrow = $500
Seller has 300 total transactions with 15 disputes and average transaction size of $400
Buyer has 5 transactions with 1 dispute and average transaction size of $600

Seller's Trade Behavior => 285+ (285/300*400)= 665
Buyer's Trade Behavior => 4+(4/5*600)= 484

Seller's share of escrow => $500*.9*665/(665+484) /1149 =$260.44
Buyer's share of escrow => $500*.9*484/(665+484) /1149 =$189.56
disputed escrow fee = $50.00

Trade Behavior data is derived from escrow suisse records at time of resolution.
Scores include current dispute and any settled transactions during escrow period.
Verifiable records from any transaction environment may submitted by either party.