I understand here are situations where there is only room for 1 provider of something like when the investment is huge and there isn’t enough biz for more competitors. Fair enough but if this is a fact of life is their any way best to prevent an evil monopolist that will gouge prices and offer lousy service?
Innovation is always the best answer for this shit; a technology that makes it possible to compete without a huge investment will end the monopoly. Then low and behold the old guys won’t be sucking your blood anymore they will be alive and competing!
There's an old solution for monopoly suppliers, Cooperatives. If a monopoly is owned by its users then the whole conflict between greed and utility just disappears. Cooperatives been around for farming since before my grandfather’s time I don’t know exactly how long but they were used to buy big tools and grain elevators that every farmer could share.
Yes if you organise you get some of the power of the cooperative just by virtue of having done it. I would think this is the best solution, to actually start the cooperative and keep an open ear to the monopolist, seeing if things can be settled at the earliest possible stage.
If the users organize a boycott it can force the monopolist into better behavior. Though it can be kind of ugly and tends to leave a bitter taste for both sides. A theatrical action before this could be a petition or media generation on social networks.