That's incredibly frustrating. That is the last thing a buyer wants and a vendor knows that.
Did they definitely not ask for address to check tracking? They explicitly stated that it was for dispatch, after marking it as "sent"?
That's not good, not at all.
If we did this to a customer, we would not be surprised to be asked for a refund...
Did they definitely not ask for address to check tracking? They explicitly stated that it was for dispatch, after marking it as "sent"?
That's not good, not at all.
If we did this to a customer, we would not be surprised to be asked for a refund...

