i see a lot of you are saying your packages havent arrived from the 28th of april. i also sent out a load of packages on the 28th of april and not 1 from that day has arrived to the client.

That's really strange. Have you sent them out tracked by any chance ? Either RM messed up really bad that day, or the orders have all been intercepted by customs. Either way, it's not helping when we can't track the orders (even if we paid for it :( )

Everything is in order still mate

Still waiting. No order, no replies.

Ya'll should hear from RB soon, got a message, as others, they are still up and running :)

Mine has just arrived, 2 days later than NDD.
Tracking info shows that it was never going to make NDD because it was posted at 5pm on the despatch day. On top of that there was also a Royal Mail delay. No reply to messages however the goods look good. Previous package was on time, NDD. Worried a little because of delay and lack of comms. I chose NDD because I have to be stealthy at my delivery address.

Hey guys. Has any of you got a message from RB ? I'm still waiting or received their order ? I'm still waiting (14/5) and no update

Are you uk based or EU

Have you received your order or still waiting ?

No unfortunately not :(

Still waiting from the 28th April. He replied over a week ago and said they were very busy. Do I just keep waiting? Not far of a month now.

Have you received your order ?

Sadly no.

Me neither...

Im same. No response. I understand they asked to only message if urgent in past, but if you are telling us to use NDD then NDD doesnt come through what are we sposed to do? My postie has said there is no issue with NDD here. Other depos will be different, but i dunno. I work for a small business sending packages each day and i checked yesterday and weve literally NEVER had a package not show up in the past 3 1/2 years.

I really don't get it. There are so many other people starting to loose their patience just because they don't send updates to the orders.

Exactly the same with me, ordered on 28/4 and nothing as of yet 11/05. Two messages haven’t been responded to either hopefully just a back log and it turns up this week

So many people waiting for their orders, I think they're not able to keep up with the amount of packages they have to post ?

I also ordered 28/4 and no sign yet as of 11/5. Seems he got a lot of orders around then so a backlog or delay is understandable. I have asked for an update but not expecting one :) I think many of the vendors try and sit it out, knowing that their packages arrive sooner or later.

I think they get so many messages that they don't bother to answer them anymore as it would take too long :) At least it is good to know that there are other biggas that are still waiting and not getting any feedback, so we are are not alone :)

I can understand being busy but to me, that's not really an excuse and is very poor customer service. I know RB is legit but it's not hard to answer a few messages and put peoples minds at ease.

Some vendors on here are extremely popular / busy and I can understand that but I cannot understand not looking or responding to peoples messages. I'm waiting 3 weeks now and have yet to get a response, I can only wait so long before I dispute (I really don't want to dispute but can't even get a response so here in lies the problem).

Again, I know RB is legit and I have received a parcel from them last week but as a customer I really don't feel valued :-/

I'm not throwing shade but I'm not sure why you would use RB when you have TGT, JJ, GC and DINC UK.

I'm outside of the UK so my options are limited in that regard but I chose RB because of their reputation and honestly, their price. Some vendors are taking the piss with prices but that's the name of the game, supply and demand and all that jazz. My second order with RB came through in perfect condition and very quickly. As well as being unbeleivable bud and for a good price. It is for these reasons I will be giving them another chance.

I get that my guy, but practically every case of shit weed and shit service gravitates back to RB. he scammed me as well..

Well, as I said I have only had limited experience with RB but he did reply to my message yesterday and was very curteous and helpful. I had a great experience with my other order and would definitely buy from RB. My only issue was getting no responses to my messages, as the package is still not here after ordering on the 23rd I was just a bit worried.

I'm sorry that you had a bad experience and I'm well aware from other posts on LB that you're not alone, but personally I think this was just a bad patch for RB (maybe technical or personal issues), I really don't know but I'm prepared to wait a little longer and give them another chance.

this.

You're right, it's definately not customer friendly. I wouldn't even care if it took a month to arrive if I only had a tracking number to be sure that package is on its way :) but not answering at all, even though they are online everyday, makes me think twice using their services again...

Yeah, my last order (from a different vendor) took over 3 weeks. I finally got the tracking info after 3 weeks and turned out the package had been sitting in a local parcel centre for 2 weeks. If the vendor had replied to my request for tracking info earlier, then I would have got the goods earlier. But c'est la vie at the moment....I'm just thankful I found a legit page to buy stuff!

Yeah that's the problem, if we don't get any feedback, we'll never know where the order is... Hope all gets delivered in the end, without being intercepted or hanging in a parcel centre or whatever :)

Same boat, ordered on the 23rd and no response or update. I can understand RB is busy but another package I ordered from them got here within a week so if it's lost or still in transit it would be nice just for some clarity. I don't want to be flooding their inbox either but I'll give it another couple of days. Hopefully everybody gets there goods!

Ya i ordered on 28th of 4th and no sign yet either, never had a problem b4 so fingers crossed it'll will still turn up, hope all goes well

I ordered the same day. hope all goes well an it lands soon :)

I'm also still waiting for an order from 28/4, uk NDD, no response from my messages to RB either.

Also ordered on 28th and still nothing. Also no replies?

Uk or eu?

UK. Starting to get the hump!

It's really annoying not knowing where the package is, my message is still unread. It's almost a week that I'm waiting for an update

I ordered on the 22nd mate and it just arrived this morning e.u standerd Post, 11 or so working days to arrive

Ahh great !! I'm glad you got yours after all that time! :)

Hi Dandacookie,
I am in Europe and had 8 orders that went smoothly in few days and one still missing from 19.04...
Fingers crossed

Thanks for sharing your experience Kokro. So strange. But I hope that I could get at least some info about the status, still in fear that it's been intercepted by customs :( fingers crossed that it'll land soon!

I wouldn't worry. Anything I've ordered from RB has always arrived. Last order took 14 days to ireland, but with all the shit that's going on around the world delays are to be expected

Thanks for the input! I don't doubt RB's integrety due to all the positive reviews. I was just hoping they would provide feedback about the status as it is a tracked order. Could just be a safety measure from them, I don't know :)

I’ve had a similar problem- an order sent in March never landed (EU), got the tracking info too late for RM to chase it up. RB agreed to reship 50%, but I’ve been waiting 3 weeks for that to show up and still no sign. I get not wanting to share tracking info for every package for security reasons, but it’s very disheartening when a large package goes missing!

Sorry to hear that. That's not really customer friendly to say the least. Makes me think twice to order again

Been waiting since 25th April. No response to three messages..arghhh. Need a smoke

On another topic someone said their package had been caught at customs. They may have a batch of them so I wouldn't hold my breath on these orders. Hopefully RB will come and say something to us.

That's what makes me anxious. I simple status update would be much appreciated...

Anyone heard anything from RB? If he's got a lot of orders missing then I hope he starts communicating. Otherwise he might find himself with a bunch of disputes which I'm sure he doesn't want!

Have you had a response from RB yet?

I have chased multiple times regarding 2 orders but they are being ignored still seems to have time to ship and list new products though...rather than help exisiting customers

"TRUSTED VENDORS OF WEED AND RELATED PRODUCTS ONLY. OVER 20K POSITIVE FEEDBACK OVER 2 YEARS. HIGHEST QUALITY SERVICE AND PRODUCTS ARE OUR PRIORITY." hmmmm

Have you had yours yet ? I'm still waiting for a reply, order hasn't arrived yet. It's been 17 days now, and more than a week without a message back, but keeps posting new stuff. I'm really disappointed and nervous that the order has been caught by customs or so...

Did you received it?

Not yet. But RB told me it should arrive soon. So I put my trust in that info, an hope it's really past the uk customs and arriving soon...

Any news mate regarding your order?

[asked on 22.05]

My last order (EU order) was sent on 22.04 and I received it on 05.05 (ordered from TGT)

I have received but the product is incorrect yet RB ignoring all of my messages along with most of the customers on here it seems

Usually I go NDD for extra peace of mind but that is moot when the product itself is cut, rinsed or not as described item listing

Still nothing. No update, no message. No sign of life at all ?

So what happens now? Still no delivery. Been nearly a month from RB and I'm n the UK.. Not happy!!

I have received nothing at all, no order, no reply since last Monday, so it's going to be 4 weeks wiating on Tuesday, and very poor communication, too.

RB told me he couldn't find the tracking number for my order and that I should wait until last week then he would reship. Haven't heard from him since....

Man that sucks. Paying for tracked, then he can't provide the tracking ID. I really do believe that the orders haven't been sent tracked, and that's why he doesn't reply to anyone... I disputed the order, I'm really fed up with that kind of behaviour, as he's been logged in everyday and sending out orders, but not able to reply to customers that have been waiting a month now. if it was only for a few g's, but for me it's an oz that is lost...

Hi mates
On my side, nothing arrived and I could exchange with RB and got a 50% reship which was fair for me.
I received this one and hope you will find a solution suiting you for yours.
Stay safe and good smoke

Assume some of ye boys are Irish.
I ordered from another vendor on the 28th of April and it arrived the 30th, a good 3 weeks later.
I think the post here is fucked, in terms of letter coming from the UK.
Waiting on another order from RB which I ordered this week.
Have ordered many time before from him and has come in about 6 or 7 days, but the post situation at the moment seems to be fucked here.
I am just going to assume 3 weeks is the time frame now.
RB has always sorted me out and I assume they are getting about 500 message a day.....
I would just keep the faith and keep a bit of emergency smoke to get you through the delays!

Its only the 21/5 now :-)

same. ordered 28/05. still not here. got message on 15/05 from RB saying there are delays. 'please wait to land'... not great.

Same here :( still nothing. It's been more than 3 weeks now, only got a message that it should be there soon. That was a week ago...

Yeah I got pretty much the same message. Not holding my breath. Now over 3 weeks for a uk NDD.

No RB is probably my favourite seller here, always been top quality at a great price and very reliable. No idea what is going on here, maybe related to the current situation. I received half of my last order and RB has not responded to me after a week but just reading through it looks like he/she is swamped with messages at the moment so I'm not too worried yet

There are a lot of orders from 28/4 that haven't arrived, and no feedback at all

Just to add RB came through, got back to me and I quickly received the other half of my order, can only suggest be patient and keep trying

I hope it's only delays from the postal services... :) Ordered the same day, waiting for RB for tracking number. Hope we'll get lucky soon

wish RB sorted the messaging problem....he has the best prices on littlebiggy but until the messaging is sorted i dont feel confident enough to order, just in case i have an issue and cant be sorted....real shame

I've given up. Messaged rb asking for tracking info - ignored. Messaged asking about a reship - also ignored. I sent a message to escrow suisse yesterday to request a refund.

Mate, same situation. I've ordered off 3 different vendors, RB being one of them. Been waiting around a month, but these guys are busy at the best of times, let alone a worldwide lockdown. It'll turn up.

Yeah I wish, too :)

Same here, but EU tracked. Order sent 28/4. No replies, messages unread since a week.

He messaged me today 15/5 offering a reship. So finger crossed we all get sorted.

Messaged me too. Says order should arrive soon. Fingers crossed!! Thanks for the follow-up mate ! :)

Mine was tracked. Didn't provide exact location of the order, just that it would arrive soon. Better than nothing...

NDD tracked, not holding my breath on something arriving next week though. Yeah the wait is hell.

I am and I know others are too! Just to clarify this is a UK mainland NDD order. I really want to sort this out but without a response I’m going to have to dispute in the next couple of days

Yes UK order and specifically paid for tracked NDD, the worst bit is that my messages haven't even been read.

I sent something to Spain on a fast service over 10 days ago, it’s still not been delivered. Looks like EU letters are taking an age.
Don’t worry, it will turn up eventually.
RB are the best sellers on here.

I know mate but a lot of these are uk NDD tracked that have been missing for more than 2 weeks with no replies

On another thread a user says they received a letter saying their parcel was caught at customs. They may have intercepted a bunch of parcels if this is the case. We really need RB to clear things up and get 50% reships out.

Like jcotterell said many of these are UK orders so I don't think the seized by customs argument holds up. Either way RB should be able to check and have some idea of what's going on if he did send NDD.

He doesn't bother to read messages, some seem to say it's because he's busy which I'm sure he is but he's got time to list new items while there are many many people going out their minds waiting over 2 weeks for drops that should have taken a maximum of 3/4 days.

Many many people clearly have had very positive experiences with RB but clearly t if you are one of the unlucky ones don't expect to receive any help or even an acknowledgement

We need him to read our messages!

Ye,i got a love letter from customs a while ago myself,Uk to Ireland.Protocol is usually to just ignore the fuck out of it,order again and hopefully have a better week next week instead!
(that was for 7g hash with reference to customs)
Just order something else from a different vendor maybe,sure you might even find your stuff is just delayed as appose to got took off you but ye,the whole waiting wondering game,we've all been there man,just part of the game really/unfortunately! Hope your shit turns up though and all works out.Peace T131

Ah man! That's a shitty buzz bro sorry to hear. Have you ever gotten one before this? Was only reading something the other day saying seizures have quadrupled since lockdown lol. Cheers for the comment / advice bud, I appreciate, running low now so I'm really hoping for Monday ie Tuesday. Hope you have a good weekend!

Had gotten another one a few years ago but the same deal,took one look at it,binned it and ordered again.And same deal,second order came through no problems whatsoever.
At the moment/over the last while my orders have been weird in so far as,the guy who sent me the item that got took by customs,well,he reshipped three times apparently and not one of those reships arrived,assuming they were sent that is.However,every other order which has been several over the last while,from all different vendors have all arrived just fine.So a bit of a weird buzz with one vendor but aside from that everything seems fine in general.And to be fair,im only having slight delays with other orders.Like maybe it normally takes 4 days,now it took 6 or 7 days or something like that so ye,its not like i had my address marked by customs or anything like that otherwise theyd be stealing all of my shit no doubts! It does your head in all the waiting,but most of the time,everything really is fine.Personally,if possible,id just order again to make myself feel better and then just see how it pans out.But i wouldn't worry too much man. Hope your stuff turns up and ye,hope your enjoying the bit of sun and having as good a weekend as you can have! :-)

Interesting, thanks for letting me know bro I really appreciate it, It's nice to know other people have been there and the experience isn't the worst thing ever. I did I doubled down and placed another order with Hootan because the shit looks quality lol. Cheers man, have a good one and nice talking to you.

All good,and nice chatting with you too man :-)
(got a laugh out of 'coz the shit looks quality',the amount of times iv gone to get the 14g dust/shake mix off RB coz im broke,but left with 3.5g of cali instead,and its always 'coz the shit looks quality'!)
Have a good one man,and i hope all your orders arrive safe and sound.Peace T131

Ordered last week myself, one of them came through in a couple of days but still waiting on the other. Two different vendors, hopefully all is well on Monday

I hope your packages are all landing. Makes me hope that all goes well and my order is just stuck somewhere... At least you've got a tracking number from RB :) I haven't even got a reply to my message

Im wait on 1 two mate from RB it was sent the 28th, its never been this long b4 and no reply from RB either, my last order from rb i got the wrong order,dust and shake instead of my bud , i messaged RB that time too and no word back that time either, i hope everyone get sorted out anyways and stays baked and safe

Yeah me too lol. I didn't get a tracking number bud I just messaged him twice and asked would he check where the parcels are when he gets a chance. Still waiting on a reply but I'm assuming they're busy at RB keeping up with orders and such. Still waiting on my first order but got my secomd one within a week. It's just the name of the game unfortunately. Hope your goodies land mate, keep safe :)

Yeah I believe they get a lot of orders right now. It would be great where the parcel is just for the ease of mind :) fingers crossed the parcels land soon !! :)

***EDIT*** One of the packages has just landed! Now waiting on two more in the post! Happy Thursday Biggas! Will update as the rest arrive, fingers crossed. Shoutout to RB, quality stealth!

I got my RB order two days ago (ordered 23rd). Hands down some of best hash I have ever smoked .... using nepalese temple hash as my previous standard. Excellent pain relief I couldnt get from other strains. Actually too strong- have been mostly paralysed on bed for last couple days. Dont feel like smoking today as system swamped with THC

I ordered on the 17th April. The RM tracking status had been "sender preparing item" since the 20th. I don't have any expectations that it'll make it over here

Things are definitely taking longer. My last order arrived on Tuesday, 13 days after ordering it.

Btw what does the tracking say? "Item Received by Royal Mail" or "Item Leaving the UK" ?

Hey mate, it says "We have recieved your package at Langley HWDC, sender preparing item for dispatch overseas" but it's been like that for over a week lol.

I know things are really slow so I'm just hoping its the backlog and not customs. I'll post an update if it comes through for anybody interested.

I had the same- eventually got my order today7/5 after ordering on 23/4- two weeks. Feels like longer when youre expecting a package but hold on in there. However- mould on the weed I received. Wondering how to take up with vendor- should I be entitled to replacement? See the white spots? Haven't rated it yet as messaged vendor re mould and waiting for reply. Their customer service not good though and mixed up tracking as well.

Yes, that doesn't look great in all fairness, the bud itself doesn't look like it's in great condition overall. Did that come from a vendor on LB? I would message them and wait for a response, most on here seem really cool and would rather settle it privately than dispute. I'd imagine they are just busy but will rectify it. Keep us updated :)

Feck, never seen mould on weed before. What do you reckon that's from, would it have been bad before it was shipped? Very weird

Mine has been stuck at langley for 6 days too..I'm also interested in this topic since it is my first time on LB X(
I hope that you'll get it soon!

I was told same- is Langley where all the international post gets sent of is it just all same vendor?

Yeah that was my logic too, was chatting to a friend who had a package seized recently and he had a letter off of customs within 4days of him placing the order. All of my orders are quite small (between 7 and 14g), I keep them low for this very reason, so that if they do get stopped I'm only looking at something minor and not worth their attention lol