Anon1385

2 topics on Anon1385

2 posts

+3 votes

by Anon1385

Royal Mail Cyber Attack

5 posts

+9 votes

by Anon1385

Order issue

by Anon1385

Order issue

How long is fair to give a someone to resolve an issue?

I ordered 7g of supposedly top shelf bud, it arrived 2 days late after paying for NDD , no drama , royal mail are a pain at the minute, benefit of the doubt given.

What I recieved looked nothing like the pictures, I'm pretty sure I was sent the wrong product but I could live with that slight mistake, but the main issue was it had seeds in the buds, which is unacceptable. Paid around $100 for 7g so it wasn't budget weed.

I messaged the vendor 7 days ago to notify them of the issue, and to give them a chance to resolve it. They replied and said they would pass the details onto the main guy and look into this. I messaged them for a follow up but I've had no response. How long should I wait until raising a dispute? Never had an issue on here, I'm surprised as it's a well known vendor and I've spent a decent amount with them over several accounts. Thanks

pollypuff20

Good vendors should always keep good comms, but ‘quality’ is subjective and can be tricky for escrow to resolve- especially if the vendor has a good reputation.
LB is not Amazon hence returns are not possible but you should clearly suggest to the seller what it is that you want to resolve it. If it’s a fair and reasonable request and it’s refused or ignored then pass it to escrow without further delay and see what they propose.
You should also review it accordingly to assist other potential buyers…

Anon1385

Thankyou, I'm more bothered about the lack of coms from them to be honest. If there's an issue that's fine, we all make mistakes, but what you do to try and resolve it says alot. I may just leave it a couple of more days and if it's not resolved just put my money where my mouth is and not order from them again if they don't come back with a solution 👍