I think I get it......but its a tough one to call whether its acceptable or not
From a buyers point of view you want to know that your items are going to make it to you without a hitch and if it doesn't and its not your fault then you would expect a full reship or full refund.
But from a sellers point of view I understand that you have people that will try and take advantage of a system where there is no way of truly telling if its arrived or not so it leaves you open to potential scamming yourself.
As someone who sells things for a living I can see it being difficult to decide what policies to put into place for something like this. It's a fine line between getting it right and losing a lot of customers....wouldn't want to be in your shoes.
The only thing I will say tho is that even if you have that as your terms and conditions it is overridden by LB and Escrow anyway so if the complaint is taken to dispute level you will be asked to cover it in full as the responsibility of the item getting there falls to you and not the customer....because of this I'd advise removing the 50% policy and just putting something else in place.
If I've got that all totally confused then I apologise in advance.
I was legit going to buy today but my concern is with the tracking I rip the tracking number up when I get mine through the letterbox we have to take the risk with our cash so I think it's only fair we get a tracking number I'm fairly new but know my way around etc made multiple purchases my biggest concern is that. And that the packages aren't being sent on time.
Surely if it’s tracked then the insurance should be 100% refund as the only way the package doesn’t arrive is if it’s seized or lost in transit or the vendor hasn’t sent at all. All of which the customer has no responsibility for. If it’s tracked you can tell whether the customer is lying.
Just going by the topics on your wall it does seem like a disproportionate amount of orders from you are ending up with 50% refunds/reship. This is a known DW scam. Plus your reviews are dodgy as fuck and I’ve long suspected you of being a dodgy vendor. I would urge all to avoid this guy like the plague
Nevermind the fact that there are vendors who give their buyers proof of sending in the form of a tracking number. I think this should be standard on LB and I cant understand why it is not at least choice based. I mean, even guys from NL that send hard fckeng drugs worldwide, offer tracking and insurance. And we put up with the risk of giving all the money in advance and by giving adresses and names in any case.
I've seen this mentioned before in regards to security concerns and worries that police would track it....but playing devil's advocate here it's only fair to say that it really makes no difference because when the package arrives you have the tracking ref on there and can fully trace it from point of inception into the Royal mail system so anyone with any intention to locate the sender could just as easily do it by simply waiting for the package to drop.
Once you understand this it kind of makes no sense to withhold a tracking reference from someone and by giving it to them it only increases their trust in you and are therfore they would be more likely to return to buy more.
1/10 **WHITE DAWG - (FREE RM 1ST CLASS DISPATCH)** The order never arrived...The vendor chose to ignore ALL messages from me regarding missing order, Then had to go through Escrow to get a refund NO thanks to the vendor, I would never deal with these people again. rated today took 0 days to arrive
The above is complete fallacy. No one has ever contacted us and been ignored. Our customers know any problems are addressed almost immediately and any issues with product not arriving is rectified. The person who left this review hasn't dropped us a message or anything and escrow has never been in touch about any refund. All this points to someone playing funny beggers for whatever reason. We've contacted escrow to enquire about this apparent refund as as far as we are aware no customer has ever used escrow because weve not done our job as a vendor and rectified mistakes.
If anyone reading this has had dealings with escrow could you please fill us in on the process. Would we be contacted in regards to this apparent escrow claim raised. I would have thought this would have been the case but I'm not sure as we've never had to deal with them.
Anyone who has any doubt about how we operate on here just read through all our reviews and posts on our page about it. We can be 100% trusted so please don't let this put you off.
I've had a few products from urban leaf now, and every order has arrived, been on weight and tasty as can be. Also above and beyond with the packaging, these guys are one of the more legit vendors on here.
I can personally attest to the speed of communication and to the levels of service ULC deliver. I can also personally attest to how they have gone WAY above and beyond what they needed to to make sure I got my herb. Apart from one time they were on holiday, I have used them without fail for a number of months now. You can check my custom orders on the review feed. This 1/10 sounds as bent as a 9 bob note.
Thanks GC. I've contacted Escrow and they've replied and said they've no record of any messages between us in regards to a dispute.
They are going to dig a little deeper to see whats happening. This won't be the last I'll hear of this person Id imagine. Every vendor seems to get this. They are just wasting there money to do it though!
Your 100% right. There should be things in place to protect customers from dodgy vendors etc which there is but it swings both ways. As you've said, vendors pay a fee to sell on here so we should have something too I'd of thought. Especially when its a provable lie!
Guys how do they make these fake reviews? I thought the only way you could make a review was to place an order and for you guys to then send it and update the order allowing us to then rate the service. If they are hacking the code to place an order into their orders so they can add a fake review this is concerning and lb should ban their IP and shut down their account and remove all posts or reviews they have made asap.
They just buy your cheapest listing then leave a fake review, simple as that.
I used to think it was other vendors but it doesn't happen to everyone who starts on here and is successful so I'm now thinking it's one or two unscrupulous members with too much time on their hands and a few screws loose upstairs.
Although some people seem convinced otherwise, I don't think the big vendors on here give a toss what smaller sellers are doing. If you look at the sheer volume of sales an outfit like RB does, smaller sellers don't make a dent in their business.
Much like Twitter, there's always a few crazies who spend their lives trying to hurt others. Sad, pathetic but unfortunately...true.
Ah i see,maybe its just me but seems kind of pointless bordering on stupid especially with an outfit like ULC we all know they are top vendors,in fact the only time they have messed up with me was when they sent me 3.5 g extra,which i let them know about as i was concerned some poor guy out there was going to not get his 3.5g and since i did not see anyone shouting where is my order i figured they had sorted it out,easy mistake stick my address on the wrong package ,we are all humans after all and prone to the odd brain fart lol
Thought process of you as a vendor may lead you to think a fake negative review will hit your sales, everyone will stop buying from you, your name is ruined and on and on until the end of the world!!! Another way of looking at it is think about when you are looking to buy, say, headphones and you read one crappy review about AKG headphones amongst 100's of positive reviews. Do you dismiss AKG right there and then? Does AKG go out of business? Even if you don't buy those headphones in the end, what is in the back of your mind? AKG AKG AKG. So, yeah a fake negative review sucks but all I'm now thinking about is ULC ULC ULC!! Truth will out. Cheers :)
For what it’s worth anyone seeing this, I had a minor issue one time and these guys sorted it out no problem and at their own cost, I doubt anyone out to fuck people over would do that. Just my experience I would take reviews like that with a pinch of salt especially when the popular vote says otherwise
Just carry on pal I had the same a 1/10 or it was a 2/10 a while back out of nowhere... smart customers will hopefully scroll through many of not all reviews quickly to see that it is a 1% case so they end up just looking like liars.
If your not getting someone trying to tear you down your not making enough cash. Wear it as a badge if honour... your one of the biggest/my rusted sellers on here.
Don’t sweat the trolls... that’s what I’ve learned. They are blatantly other greedy vendors not making sales so they make troll accounts to purchase like the smallest out you have then do ya dirty regardless of the actual service you have provided.
I wouldn't normally make a post about something like this mate but I had to as its lies. Just needed people to know! I'm sure it won't be the last time it happens, just got to get on with it though haven't you!
I'm new to this community, but I must say I'm impressed with things like this that help to combat these spitful attempts are slurring someone else. The transparency is reassuring, and makes me believe that it is indeed just BS. As i said, I'm new, but plenty of people on here vouching for you, so i wouldn't have any problem buying from you, despite this attempt to tarnish your name.
I've seen numerous accounts in my time here that blatantly act solely to shill other vendors. This can be posting on a vendors page that another vendor has it cheaper or better, or repeatedly stating how good another vendor is etc.
While outwardly they are not linked to that vendor, a normal person doesn't behave in this way, so it's pretty obviously an agenda. Reviews I expect have to deal with the same.
When I see a 1/10 review, it doesn't tell me the vendor fucked up. It tells me the reviewer is angry, and that could be their own fault entirely.
I doubt very much given your sales, reviews and good standing, that one angry review will make any difference to you, though I get it must suck. Keep up the good work and forget the noise, it doesn't matter.
As you know, I went through the dispute process with another vendor. YES, you would be contacted within about 36 hours by escrow. You're the most communicative vendor on here, so someone IS playing silly buggers.
Seems to be a crackdown at mo, Ive here a few months, smooth sailing up untill 4 - 5 weeks ago, had terrible hit rate recently. Stopped ordering for a while, gutted. Ive heakird about a vendor Hashishin, super stealthy, hash and concetrates. I put in a small order the other day. Ill keep you posted (pun intended). We need the stealth to be at least doubled after researching the dogs, its not about hiding the scent, its about eliminating it... anyone anything to add, be great to hear of other irish peoples recent experiences on biggy, such a great community, shame a cute doggy like Bailey is feckin it up
Its gotten to the stage Ive stopped ordering.. Saying that Ive given Hasashin a go, his stealth is meant to be outta this world, hash and concentrates only but nice menu with tracking.Ill keep you guys posted (pun intended ;) ) Excellent comms so far too. We need super stealth or an Irish vendor /\
There have been quite a few posts of interception of parcels over the last few weeks, it definitely seems like customs have upped their game. Hopefully vendor sorts for you and customs relax a smidge as time goes on, seeing some of the stealth the vendors on here use bad luck seems to play a part as much as anything
Hi i usually just send straight from the online wallet but im looking for a private wallet thats quick to send btc im on android i have a private coinbase wallet if that would be okay? Or is there anything else i could use id like it to be almost instant transfers so its no taking ages to go through so i can get my orders when i want them cheers
The same EXACT thing just happened to me last week. I couldn’t get a hold of the vendor to find out what was going on so I went straight to escrow and messaged them that I wanted it fixed or I was requesting a refund. A day or 2 later the vendor sent me a tracking so I still don’t know wtf this is going on. My order was lingering in “partial” status and not completed but he must’ve fixed the issue on his end (or maybe added the few bucks himself?) because the order was completed.