You need to stay within the dispute process. When you place an order a dispute button appears on your order page 9 days after it being marked as sent. If it hasn’t arrived, you can click this tab and open a dispute to protect your coin and ensure a refund if there is no resolution. However, there is a clear time window for the dispute period and yours will have expired. Is there a reason why you didn’t open a dispute? You should never fail to open the dispute based on a promise from the vendor because you can always cancel the dispute if it’s resolved.
The only option for you now outside of the normal process is to request a late dispute. To do this go to the vendors page and open a new topic with the headline ‘request late dispute’. In the text show the date of the order and the order number and today’s date. Then include in a single sentence the reason for the dispute i.e. goods not received. The Borgs will pick up your request from there.
Good luck.
The only option for you now outside of the normal process is to request a late dispute. To do this go to the vendors page and open a new topic with the headline ‘request late dispute’. In the text show the date of the order and the order number and today’s date. Then include in a single sentence the reason for the dispute i.e. goods not received. The Borgs will pick up your request from there.
Good luck.
