Its a terrible feeling when you get that letter through the door... I know exactly how you feel. I had over an ounce of mushies from Europe seized this year. Thankfully just a warning was given. But I'd be lying if I said I didn't shit myself.
No, just a letter from customs, no warnings or threats, dont think its worth their time for smaller amounts, I only ever worry that my address could have a mark beside it but dont even think that happens
Too many new accounts having problems, i am beginning to see a pattern emerging. I never used to pay attention to this before and would just reply but now i am paying attention to when people joined and the common denominator in MOST problems is people who have one foot in the door ie. they just signed up in the last 2 months.
In one of the topics below they just signed up this month, and then you get replies to that post from accounts who signed up this month also. Even if what they are saying is true they need to lose credibility points by default. Its like on ebay, you will get customers with a score of over 1000 who have raised 2 disputes and you will get others with a 50 score who have raised 5 disputes. Problem customers usually have a track record.
Whilst there is an argument for RB to keep customers informed this should not apply in all cases, and definitely not in cases were new accounts are forming to start a witchhunt. If you are one of those people and when you do finally get your order through the letterbox, don't be coming back without an apology and don't be coming back with your nose out of joint. Build up some credibility and then start making complaints.
I think it's a combination of newbies not willing to wait and then basically ripping the vendor apart verbally, and then royal mail actually being the reason behind the hold up. All these complaints flooded RB's page after covid happened but I don't think he's trying to rob anyone, i think it just looks that way from the outside.