The problem itself could have been resolved very easily. I made it clear that I was not refusing a resolution, I even said I was happy for the issue to be sorted by replacement/reship rather than a refund.

Instead, his way of “resolving” it was to tell me to delete my review/topic first, before anything was actually sent or refunded.

I did not agree to that, because the issue was still unresolved. After already being kept waiting with promises until the dispute window had passed, I was not going to remove an honest review based on another promise.

Now he is saying it is “too late” because the review stayed up over the weekend.

That makes no sense. The review stayed up because the issue was still not sorted over the weekend.

A genuine resolution would have been simple:

Send valid tracking for the replacement, or send the refund.

Once that was actually done, I would have happily updated the review.

But asking a customer to delete their review first, then refusing to resolve it because they didn’t, tells people everything they need to know about how this has been handled.