I have become very familiar with this message from RM in my time ordering with this seller, roughly a year of £200 average orders per month. Usually I chase up the order and it will arrive after a week, I keep coming back because the products are very good and next day delivery is not a huge concern for me, I just want to know my order will arrive without fuss.
Unfortunately there seems to be this problem with every order and most recently my messages are not being read or responded to, if there is a delay I don't mind I just want clarification so I don't have to keep checking a royal mail page with no update and checking on here to see if I have had a response, that is the key this time, there has been no communication at all even though the seller has been online.
I ordered Wednesday 7th October, RM states today (Tuesday 13th October) "were expecting it"
I have sent 3 messages to seller in past week that have not been responded to.
I have advised I will be raising as a dispute if I do not get a response now and unfortunately I will need to use a new vendor, something I had been putting off because of the quality of this vendors products, but as I am sure is the case with many of you little biggers, you don't want to be in a position without your medicine, as I am now and don't have free flowing cash to just order more.
Communication is key.