Frenzy

+8 votes

2 posts

on THEGREENTEAM 9.6/10

REFUNDS & RESHIPS POLICY

Finally received a 50% reship and an apology for l… + 2 more

on THEGREENTEAM 9.6/10

REFUNDS & RESHIPS POLICY

Although we use excellent stealth, have a lot of experience and a nearly 100% success rate, very rarely packs can go missing. This is our policy for dealing with lost packs.

Customers may be entitled to a 50% refund or reship, this will be judged on a case by case basis.

We will take your previous buying history on Littybiggy, and buying history with us into consideration before we make a decision.

Buyers ordering from outside the UK are not entitled to any refund or reship. EU customers order at your own risk.

WE WILL ONLY ISSUE A REFUND OR RESHIP 14 DAYS AFTER PARCEL WAS MARKED AS SENT

BY ORDERING FROM US YOU AGREE TO THE TERMS IN OUR REFUND & RESHIPS POLICY.

Sol

How long until I get a reply from tgt? What is going to happen? I get no reply from them. They promised that the parcel would arrive and what will they do? And If they were the customers what would they do?

oasis

disputes via escrow can override policies like this

exoshino

ok....So any idea where mine is ?

freefolkian626

How long would you usually wait before contacting escrow?

Echo Bedel

1 if they are not responsive to messages post on their page
2 if this goes nowhere go to escrow after 10 days
3 update your threads with outcomes

blazad

Hello, i received my parcel today. Previous orders have all been on or above weight and a great product. I am no liar or deciever but in complete honesty i have only been sent 7g instead of the 14g i paid for...unsure what to do here, i am hoping that you can track the error?? I can send a pic for what it is worth. I hope this can be resolved quickly as it is quite a significant amount less than paid for. Kind regards

blazad

Problem was resolved super quick by TGT!!! Thankyou verymuch for the trust and respect!! Straight back at ya!! Cheers

exoshino

Customer services is on the same level as JJ.

+3 votes

1 post

on THEGREENTEAM 9.6/10

Another missing order post

Same

on THEGREENTEAM 9.6/10

Another missing order post

Have sent messages and only recieved 'RM is delayed' responses. It's been almost a month (27 days) since I ordered and still nothing. Ordered from other venders and recieved in a couple of days so theres not much excuse. Any advice TGT?

rosie

41 days... still waiting, but there's hope - https://www.bbc.com/news/uk-england-cornwall-56060910

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nowherematt

I’m on 23 days. Lost in the post. They’ve asked me to wait until the end of the week but looking at these posts and looking at the current reviews where everything else is coming in normal time, I don’t reckon it’s coming. If they offer 50%, is this just their way of getting around escrow? Ordered lots from them last year with no problems so hesitant to not trust them. Also if you go through escrow, does this burn the bridge with TGT if I want to use them again?

shearsmithnasty7

feel for you. stopped using TGT after more packages 'went missing' than actually arrived. was paying for NDD and still not arriving or when asking for a tracking number it just wasn't supplied. i'd look into escrow to get a refund mate.

rosie

21 days and nothing here. Got the RM is delayed message too. I've had loads of other stuff arrive 1st class since. Something is going on with TGT. Shame, because they've been amazing.

Sammy2912

Yeah not very good tgt are. Ordered last may with them never turned up fair enough they sent out a full reship but never even sent the original one.

LJ130

Same happened to me. Think ill be giving TGT a wide berth from now on.

db365

Ask if they will consider a refund/reship mate. They only do 50% if stuff goes missing but thats the risk you take I suppose. It took them a little while to respond to me recently but they did in the end and sent me a 50% reship that arrived really quickly. Christ knows where my original order is. Maybe a sorting office somewhere and to arrive later this year when the RM isn't so knackered

db365

I have to say there does seem to be a few of us with the initial order not arriving. At least it hasn't been blamed on the 'rogue staff member' that seemingly afflicts so many vendors on here......