How long until I get a reply from tgt? What is going to happen? I get no reply from them. They promised that the parcel would arrive and what will they do? And If they were the customers what would they do?

disputes via escrow can override policies like this

ok....So any idea where mine is ?

1 if they are not responsive to messages post on their page
2 if this goes nowhere go to escrow after 10 days
3 update your threads with outcomes

Hello, i received my parcel today. Previous orders have all been on or above weight and a great product. I am no liar or deciever but in complete honesty i have only been sent 7g instead of the 14g i paid for...unsure what to do here, i am hoping that you can track the error?? I can send a pic for what it is worth. I hope this can be resolved quickly as it is quite a significant amount less than paid for. Kind regards

Problem was resolved super quick by TGT!!! Thankyou verymuch for the trust and respect!! Straight back at ya!! Cheers

Hello, I have been waiting over a month for 14g now and is obvious it’s not going to arrive. I have had many orders from you and know this rarely happens and is certainly not deliberate but your policy clearly states that you reship 50%,(some lesser vendors reship 100%) I must of had over £1000 worth from you last 6 months or so. The fact that your not even replying to my messages I find very poor. Shame because your green is very nice.

Finally received a 50% reship and an apology for lack of admin. Glad it didn’t happen on the much larger order before hand but all good in the end and will be sticking with TGT. I also like the fact it’s not vacuum packed to within an inch of its life like some vendors on here.

Customer services is on the same level as JJ.

41 days... still waiting, but there's hope - https://www.bbc.com/news/uk-england-cornwall-56060910

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I’m on 23 days. Lost in the post. They’ve asked me to wait until the end of the week but looking at these posts and looking at the current reviews where everything else is coming in normal time, I don’t reckon it’s coming. If they offer 50%, is this just their way of getting around escrow? Ordered lots from them last year with no problems so hesitant to not trust them. Also if you go through escrow, does this burn the bridge with TGT if I want to use them again?

feel for you. stopped using TGT after more packages 'went missing' than actually arrived. was paying for NDD and still not arriving or when asking for a tracking number it just wasn't supplied. i'd look into escrow to get a refund mate.

21 days and nothing here. Got the RM is delayed message too. I've had loads of other stuff arrive 1st class since. Something is going on with TGT. Shame, because they've been amazing.

Yeah not very good tgt are. Ordered last may with them never turned up fair enough they sent out a full reship but never even sent the original one.

Same happened to me. Think ill be giving TGT a wide berth from now on.

Ask if they will consider a refund/reship mate. They only do 50% if stuff goes missing but thats the risk you take I suppose. It took them a little while to respond to me recently but they did in the end and sent me a 50% reship that arrived really quickly. Christ knows where my original order is. Maybe a sorting office somewhere and to arrive later this year when the RM isn't so knackered

Same

I have to say there does seem to be a few of us with the initial order not arriving. At least it hasn't been blamed on the 'rogue staff member' that seemingly afflicts so many vendors on here......

Agreed! Other vendors magically not having RM issues, also my area isn't one of the ones affected. Something is not right, wouldn't be so bothered if I could actually talk to the vendor but that's not what they do now apparently?

I've just put a new order on with them and haven't had a reply to my message which is unusual. Last four or five orders arrived quickly and had quick communication to my messages. Hope everything ok with them

I've had a response yesterday saying RM are having delays (despite me telling them I've had other orders, that I placed later, arrive since) and to wait until 14 days after postage to message them. But today is 14 days after postage... kind of annoying to say 'wait till tomorrow, it might turn up' at that point when it's clearly lost. Took me days to get that reply too. Have messaged today and no reply, which doesn't surprise me at this point. I think something is going on with them for sure, won't be using them again if this is how it has to be now. 5 days for a message reply is just shit. Literally takes 30 seconds to reply to a message.

my orders always arrive within a week from them seems unusual hope it all gets sorted for you

I'm in a similar situation. For me 2 orders that only 50% turned up, then no reply from tgt since the 23rd dec. I'm very dissappointed in what was an excellent vendor.

I've also had trouble with greenteam lately with items not arriving, I ordered 7g malana cream 7th December it's disappeared still not arrived and it won't by the looks of it,also ordered 7g banana kush and only received 3·5g,don't understand what's happening with greenteam lately bought from them on multiple times without any issues except last 2 orders

Hi there,
I understand your situation as I am in the same; no news for a 220usd parcel after 3 weeks.
they replied to me last week they are busy; but no answer on tracking pr proposing reship for few days.
TGT had always been the best but here I am losing faith; hope they will resolve issues.
Stay safe

That's worrying to hear... Hope you manage to get your situation sorted mate! All other sellers I've dealt with recently have great comms but no replies for days is pretty crap... No idea what's happening with them