I placed an order of over £500 through TGS and paid for Static, but I was sent Cali Dry Soft instead. This was clearly not what I ordered, and the difference was obvious.

There were also long delays in sending the items, and tracking information was only provided after delays and repeated chasing. This made the whole experience even more frustrating.

I gave TGS the opportunity to put things right, but despite repeated promises that it would be sorted, nothing was actually resolved. Communication became poor and the issue was left outstanding.

This is not the first time I have had problems, and based on my experience, the product supplied may not match what is advertised or paid for. Being asked to post the items back when the mistake was not mine was also very frustrating.

Overall, this has been the worst experience I have had on LB. I would not recommend ordering this product from TGS unless you are prepared for the risk of delays, poor communication, and receiving something different from what you paid for.