Hi
I saw a topic on this a while ago, and someone said if it's less than 16 days from the order message Transaxe as money is still with them, not vendor maybe try giving that ago. Hope you get it sorted soon mate.

Appreciate all the info man, been chasing for a while lol

In my limited experience of the refund system, you have to nudge them at least once, and it takes ages to get sorted out. A lot of the borgs appear to run on a Monday-Friday 9-5 system (which kinda makes them not borgs, as shouldn't the AI or whatever part be able to kick in...?), but time shifted to a West Coast US (or equivalent) time zone. Don't give up! Contact Transaxe Support too and see what input they have.