Your post says you requested the Late Dispute on the 11th Jan, so thatโs been 10 days. Canโt help thinking you should have had a response by now. Post it again, but for reason just put: Item not received.
If you hear nothing in another 10 days I would message Refund Borg directlyโฆ.good luck๐
If you hear nothing in another 10 days I would message Refund Borg directlyโฆ.good luck๐

