I placed an order of over £500 through TGS and paid for Static, but I was sent Cali Dry Soft instead. This was clearly not what I ordered, and the difference was obvious.

There were also long delays in sending the items, and tracking information was only provided after delays and repeated chasing. This made the whole experience even more frustrating.

I gave TGS the opportunity to put things right, but despite repeated promises that it would be sorted, nothing was actually resolved. Communication became poor and the issue was left outstanding.

This is not the first time I have had problems, and based on my experience, the product supplied may not match what is advertised or paid for. Being asked to post the items back when the mistake was not mine was also very frustrating.

Overall, this has been the worst experience I have had on LB. I would not recommend ordering this product from TGS unless you are prepared for the risk of delays, poor communication, and receiving something different from what you paid for.

The problem itself could have been resolved very easily. I made it clear that I was not refusing a resolution, I even said I was happy for the issue to be sorted by replacement/reship rather than a refund.

Instead, his way of “resolving” it was to tell me to delete my review/topic first, before anything was actually sent or refunded.

I did not agree to that, because the issue was still unresolved. After already being kept waiting with promises until the dispute window had passed, I was not going to remove an honest review based on another promise.

Now he is saying it is “too late” because the review stayed up over the weekend.

That makes no sense. The review stayed up because the issue was still not sorted over the weekend.

A genuine resolution would have been simple:

Send valid tracking for the replacement, or send the refund.

Once that was actually done, I would have happily updated the review.

But asking a customer to delete their review first, then refusing to resolve it because they didn’t, tells people everything they need to know about how this has been handled.