Seller wants dispute to be closed before items received?
My order hasn't gone to plan, though the seller and I have been discussing via messages. I wasn't happy with their suggested recompense and so I raised a dispute.
I didn't realise when opening the dispute it would only be "live" for 3 days and I want to give the seller more time to fix it. But if I now close the dispute then I can't raise another one for the order in the event the seller falls through again.
The seller is now asking me to close the dispute before anything tangible has actually happened.
It's my first dispute and I don't want to shaft myself by closing too early or the seller if they do manage to fix. What's the process here?
There is no stigma to disputes. If you have a plan to resolve it with the seller then let Escrow know your intentions and tell them you will confirm once the action is complete. If the seller doesn’t do what they say then the dispute remains live, if they do then Escrow will cancel it once you inform them. There is no way you should cancel a dispute on a promise, but even if you did I see no reason why it couldn’t be reopened. The only time issue on a dispute is raising one before the coin is released to the seller. Once raised it’s live until it’s resolved by either the seller or by Escrow. The only reason a seller might want it cancelled before sorting you is to prevent Escrow paying out as well (has happened) but like I say- just keep Escrow informed…