Hi everyone,
We wanted to give a quick update regarding orders going to Ireland.
We’ve recently had a couple of issues with island shipments being delayed, lost, or seized in transit. This has now been dealt with, and shipments into Ireland are running again.
However, for the time being, we have temporarily disabled Ireland as a shipping destination while we review the process and make sure everything is running smoothly. We hope to have Ireland orders available again soon.
We’d also like to address a recent situation with a customer. At the start of the conversation, the order was confirmed as received and the customer appeared happy with it. After we explained that we were unable to provide additional free items, the situation changed and a dispute was opened claiming the order did not meet the minimum requirements.
We provided more than what was originally ordered, including extra items, and we will not be reshipping an order that was already delivered. We have contacted the platform admins and are letting them handle the dispute properly.
We always aim to treat customers fairly and respectfully. In return, we expect the same basic respect. We’re a small business, not a large marketplace, and we won’t allow anyone to use pressure, threats, or disputes to try to obtain free products.
Thank you to everyone who supports us and communicates respectfully. We appreciate you all.
Best Buds Team 🌱

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