Mattd1984

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joined nov 2022

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1 topic on Mattd1984

8 posts

+9 votes

by Mattd1984

Accidentally cancelled payment, need help

by Mattd1984

Accidentally cancelled payment, need help

Basically I placed an order on here then clicked pay, I then realised that the address for shipping I wasn’t going to be at this weekend so clicked cancel, I then made another order with the right address and the sent payment. This payment had gone to the order I cancelled. What do I do?

Mattd1984

Spoke to transak who are saying they can’t help as they can see it has been sent from my wallet and that the payment had been received at another wallet that does not belong to transak, can anyone help me please?

MightyRux

It it's received by a wallet outside Transaxe then you need to contact the owner of that wallet to have it sent back to you. These are non-reversible transactions, so if they don't send it back, it's gone.

Mattd1984

Do I contact transaxe through here then? Because when I click on the cancellation order it states that payment was received? And that transak can see that the payment was received when I sent it also? Thank you for the response

MightyRux

Yes; contact them through Chat.

That's weird then. If payment was received then it was definitely sent to Transaxe. Contact them again and explain. Sometimes they're not that great at sorting things out, in my limited experience. Cancelling just sends a message to the vendor so they can cancel at their end as they may have dispatched your order but not yet marked it as sent. Message the vendor and Transaxe and you'll hopefully get it sorted out. You'll be looking at a week or so to get your refund, so this will need to be funded twice effectively until the refund.

Mattd1984

My bad I haven’t actually contacted transaxe yet, vendor advised me to do this but I thought it was just a mistyped thing for transak. Transak said they could it had been sent and received not transaxe, my bad. Having one of them days 😫

MightyRux

Good luck mate.

2 posts by Mattd1984

1 post

+1.2 votes

pinned

on Thewizardofoz420 9.8/10

And its COMPETITION TIME!

3824 08:27 01-05-26

1 post

+1 votes

on THESPACEMEN 9.7/10

I can’t view your menu?

I’m also getting the same :(

+11

on THESPACEMEN 9.7/10

I can’t view your menu?

I hope this vender hasn’t been taken down. I hope website is just bugging but I’m able to view and order from everyone else but this one. Been my go to guy all year.

THESPACEMEN 9.7/10

Hi mate,
Apologies we had to pause the store for few hours last night, but we're back up now.
Thanks for your support!
TSM

MightyRux

Sometimes vendors pause their menu if they can't ship for a day or so so that people don't complain about delays. Looks like this is the most likely explanation here, as I had contact with them over the weekend and the listings are back now.

+1.8

reefer_madness

same here mate. they have current reviews, but if I click on the products everything says "sorry this item is currently unavailable" :(

Dyfnwal

I placed an order with a different vendor on Sunday. A couple of hours later logging back into LB and the items page (all vendors) is blank. Don't know if anyone else is having the same issue.