The Dispute tab appears on your order page after 9 days because the LB Algo knows that unless there are strikes or overseas delivery then it’s probably not just going to arrive after that time. You should dispute to protect your coin which is held in escrow and won’t now be released to the vendor. Biggas should not be persuaded to delay disputing, if you time out your coin will be released and you will be out of process which makes life much harder (although there is a late dispute option available now).
Once you click it you will be given an auto settlement date where the Borg will apply a percentage refund based on reputation. This happens only if you and the vendor fail to reach a solution in the meantime (about 16 days) which may include a reship or indeed the original goods actually turning up. In this case you just cancel the dispute. You can also have one extension to the dispute period stated which can be useful for international orders.
Most failed deliveries seem to be non tracked and on these there is no supporting evidence either way, hence why settlement is by reputation. That does suggest that you should choose vendors that offer tracked delivery wherever possible👍
Once you click it you will be given an auto settlement date where the Borg will apply a percentage refund based on reputation. This happens only if you and the vendor fail to reach a solution in the meantime (about 16 days) which may include a reship or indeed the original goods actually turning up. In this case you just cancel the dispute. You can also have one extension to the dispute period stated which can be useful for international orders.
Most failed deliveries seem to be non tracked and on these there is no supporting evidence either way, hence why settlement is by reputation. That does suggest that you should choose vendors that offer tracked delivery wherever possible👍
