you simply need a bitcoin address to receive the refund.

WHICH I have now been emailing you about for 3 days!!!! You just give one word and unhelpful answers!! I am new to this and as it stands you have £40 of my money and it seems like you are not prepared to offer any support on how I can get this back.!!!!? Not helpful in the current economic climate. We have new emailing each other for 3 days now.

just go to blockchain.com and make a wallet its like 3 fields to fill out.

then press receive at the top of the page and you will have an address to give to transaxe for your refund.

when you wanna use em just press send right next to that.

stay calm, no one has ever lost a cent and people here tend to be nice rather than bitchy, makes it better for everyone.

I am on blockchain, and created a wallet 2 days ago, there is no receive button?

Thank you - I’ve already done this and and sent my wallet address to Transaxe who then after a day said I now had a token? I am literally clueless as to how to do any of this and Transaxe, who have my money, are offering no help - for 3 days, so it is becoming a little frustrating as I simply want my money backs

That's reassuring, I placed an order, money sent and received only sellers saying not received so where the hell did my money go.

The supplier said the money is now with Transaxe but they really do not seem to be in a hurry to help me try and process the refund

I dunno what I'm more worried about, my money going to nobody knows or the fact it takes so long to sort out, I'm glad it was only a smallish amount but still, the way things are money wise and smoke wise at the moment there's a need to get problems sorted as we as customers can only send payment to codes generated by the site, I'm not into the habit of randomly creating 20 digit codes and sending my hard earnt money to it, if the code is wrong it's an error by the creator not the customer.

i am still waiting for a response/help..... i've now sent yet another private message... hoping to hear back as i desperately need help

use private messages for this and include the order id please

I totally agree. The ability to just simply cancel and refund an order would be extremely useful. From what I can tell, a customer can cancel an order, but the vendor can't. Seems a bit odd.

Cheers. BB

absolutely i would think, contact transaxe support

If it's a refund your looking for just pm transaxe and they will refund you.

Hi thanks for your comment. Sorry I'm a bit of a noob with regards to this sort of thing. How would I go about pm-ing them? Many thanks.

Click on chat at the top of their page

Thanks guys I've messaged them now. Hope it gets sorted

Same thing has happened with me today

Same issue here.
BTC payment went ok, but order still shows unpaid. Checking with the seller now to see if it is an issue.

All sorted out now.

what does the blockchain say?

Just checked and the blockchain says it's all gone through fine, it's just not updating on the order tab for some reason

How long has it been?

Yeah 8.30am, usually it comes up as paid immediately but seem to having issues with this order

Order was placed 08:31 hrs today, still showing as unpaid.

Login to your token at transaxe.com and you will see "pending release" transactions, click on "pending release" and you can change it to "released".

please send us a private message wit your order id

Well that was a strange one!! There was no order information, but just got home and it's been delivered. So all good in the hood. Phew! Cheers all.

dont worry just send the blockchain url to transaxe support and they will sort you, its impossible to lose bitcoins

Sorry to sound like a div, but how do you do that?

Hate to sound like a twat but it doesn’t show you have made any purchases in the past at all according to your page.

Maybe there’s a mistake that makes it not visible for me but the admin will figure that out.

Have you checked your bitcoins in case it never came out and for some reason perhaps the vendor cancelled your order due to lack of stock to fulfil your order

Keep in touch here so others can see how you get on and how to resolve it in case any other members experience this and your notes here will help others

Thanks for the reply. No you don't sound like a twat. Everyone is very helpful in this community and never had a problem.

I did contact the seller and they said there was no sign of payment. Iv checked bitcoin and the money has left my account.
Iv made 20 buys on here since September when I joined. I hope there's an answer to this.

Phhhh well that is a pickle! I’m stumped lol

I have no idea unfortunately...hopefully the pro’s will chime in soon

Maybe try contacting transaxe directly if that’s possible and given you haven’t done so already

Sorry to be a pain, but can anyone run through this with me?

If you have a email linked to your account you can recover it.

Nah no luck for me then

Ah :( try what Sean said mate. If you can prove it's your account you might be in luck.

Private message him he should be able to help yea :) maybe

Just an update have managed to pay but showing as unpaid on order. I’m hoping it’s just catching up. Hope you guys have had some luck :-)

I’m having this error myself today. The site was down for a couple of hours last night with a message saying it was for essential maintenance. I imagine the two are connected. I’ve just messaged the vendors to let them know that I have received the warning and been unable to pay so far.

Thanks for reply. Hopefully resolution will happen soon, fingers crossed :-)

Im having this same problem - as of today Thursday

Look at this link to help you guys

KP

Thank you king panda, useful info!

No problem at all
KP

You can still dispute this barbel, the only parcels a noob should expect are of the happy type. Just send a message to escrow Suisse with the order number.

Cheers 24601, will do as advised. Thanks

Make sure you update this thread with the ending.if you are going public with your issues please go all the way

Just to update this thread. This was sorted with professionalism and efficiency with a great replacement product. Thanks to escrow for advice given but was not required. Seller was very busy and sorted once he was aware of the issue. This community is awesome! Peace peeps

As you can see in the post , i did not name any vendor for that reason. Was merely asking advise from the collectively more experienced community.

And it worked bigga :) Thanks for the update :)

Hi guys, ordered from 2 different vendors as usually, always came no later than 3 days in UK. Now first order 11 days ago, dont think will show up and second order week ago. Tried to order another 3 days ago but is not even marked as sent still only paid.

Contact transaxe with order id's, send a separate message for each case. If they haven't marked it sent in 3 days you can cancel the order for a refund.

Sorted now

Don’t no if that app Let’s you swap ,trade Bitcoins between each wallet,You can on Coinbase and blockchain , you will take a small hit for it probably but it will be in btc,
If you can’t on that app set up account and transfer it from that wallet to Coinbase and do a swap there , I don’t no what swap limit is for new comer though , hope
You get it sorted

thanks for the info dude

Since you have sent the BCH to an external address, you would need to get the private key for that address and import it to a BCH wallet. This should recover the funds.

It is highly unlikely transaxe will give you their private key, so they would need to do it and then send you the BCH. If they are unable to do that it is most likely lost forever. :(

I'm sorry that happened man, it's really confusing when you're first trying to wrap your head around it all. I hope they can do something for you.

thanks dude sadly ive tried everything ill have to learn from it however i know how to order now so come payday im gonna get some tastey products and so some nice reviews! thanks for the good vibes though dude

That's it man you live you learn. Transaxe a no go on importing the key for ya?

I look forward to reading your reviews man.

transaxe uses btc so they don't have the bch wallet even for the same address

ye man they should reply to this message when they see it ,or private message them

Thank you for your patience LR

Thanks for sorting it out for me ;)

Happy days man

Well worried but sorted in end and just in time too :)

Hi. Can anyone help. The money left my wallet but my order or cash is missing??

Contact transaxe support.

Anyone?

Did you get it sorted after?Im still waiting,had order showing unpaid for 2 days even though transaxe have confirmed with me via blockchain that this isn’t the case? Thanks.LR77

Happens sometimes but always resolves itself, money can’t be lost on the blockchain,the downside of a glitch like this is that it can sometimes take a while for money to return. 1-3days.

I’m having trouble with transaxe and private messages about a similar situation and have been reading similar posts and the general advice is to sit tight???transaxe will get it sorted??
I’ve been waiting since yesterday early hours and then again since transaxe contact me 8 this morning and still no closer to resolving the issue?!

That shouldn't be your problem. You paid. Just raise a dispute.

Please use private messages (the chat button above) for transaction details, we will be glad to help.

I have pm you a few times about an “unpaid “order problem and still waiting on help??

service has been restored, if anyone has any remaining problems please send us a message with the order id. thanks for your patience.

Hi, I’ve had order showing ”unpaid “ since early hours this morning?
I’ve messaged you twice with order I.d.
Help appreciated thanks.

hey guys, I ordered 2 item today and one of my payments was put through as paid and the other has expired. I 100% sent the bitcoin just wondering if you could give me any info as to why this has happened. cheers :)

Hi I’m thinking of ordering soon, is this issue sorted now, or should I wait, many thanks.

Think the issue has been dealt with now, I believe this post was put up due to a problem I was having making orders earlier today appears to be rectified for me so I assume everything is cosher now
Thanks again transaxe
KP

thanks for replying man, have a good one.

Hi
i placed 2 orders today, which payment status was unpaid, I logged out and logged back in howver one of the payments is now showing as cancelled

Sorry for the delay, we are back up.

Working now thankyou

By looking at the blockchain receipt, not a penny can move in bitcoin without a public record. In your case you will very likely discover that your wallet provider is deducting the fees for sending the coins. Most wallets give you can option to add them in to the total.

I agree that's probably what's happening, but why would a wallet do that, knowing that transactions aren't "approximate in price" but "exactly the listed price"? There's plenty in my account to deduct fees to begin with. Will straighten this out with these foos. Thanks for the input.

Just checked the record, I sent $75 for a $74 order, and LB received $74.99. That's 99 cents more than the price. The order itself has the price as $74 or 0.0082 bitcoins. I'm not going to fart around with LB changing the bitcoin exchange rate between the time I order and the time my money gets here... That's not good business.

What I can see from the screenshot is the order was 0.0082 there was a fee of 0.000010746 , but in screenshot on top left it shows that you sent 0.00818308 so maybe on the sending screen you got charged to use there service to send the bitcoins , so as far as I can see you put 75$ on which added to 0.082 and then the fee got taken leaves you the 0.0818308 , so to me it looks short a few cent , I don’t no all the ins and outs of it man ,

Once you hit order the price is fixed at what you clicked until you pay, l.b doesn’t chance prices mid order. Sound as though you are getting hit with fees from your wallet.

>Once you hit order the price is fixed at what you clicked until you pay, l.b doesn’t chance prices mid order.<

I understand that. But the market DOES change prices in that time. What's to stop me from simply canceling the order if the rate goes down in that 30 minute window? In this case, the rate went up (apparently) and it took fewer bitcoins to make up my $74. Am I supposed to just send the vendor a higher price (in dollars) because LB uses the variable price (bitcoins) instead of a fixed price (dollars)? From now on, I'll just cancel the order if it requires me to send more than the advertised dollar price. This is bad market economics (because both the vendor and the buyer are in the dark about precisely how much the transaction is going to be worth) and I'm wondering how it came about.

You’ve stumped me dude, never had that problem I see roughly what I like on Monday mornings, get a rough price and buy the bitcoins do all my orders within ten minutes. Are others having the same experience as bolivar. Dollars aren’t a fixed value either and fluctuate up and down all day just like bitcoin. Would the same thing happen with dollars or pounds as the sites currency. They have to use bitcoin for security

"the order price was .0082 bitcoins." you sent .0811

The price is in dollars. It's paid in bitcoins. I paid MORE than the list price. The fuckup is on LB's end, looks like. Or maybe the vendor's pricing setup. Going to have a chat with them now.

Sorry if there is any confusion on this but the price we present on our payment page is the exact bitcoin amount due.

Note with minor discrepancies sellers often elect to ship your order but this will not happen automatically and you may need to contact the seller.

>Sorry if there is any confusion on this but the price we present on our payment page is the exact bitcoin amount due.<

Then how do vendors know what the price was at the moment the payment was made? If what you're saying is the case, vendors are receiving wildly variable payments for the same product because everyone buys at different times. When I look at the bitcoin price on the payment page, that's not the same bitcoin rate that I'm going to get when I send the money. It's going to either be more or less than what I saw when I checked the price before paying. If I see a $74 price, I can send that exact amount (within a few cents) by sending $74 using the current rate. What's to stop buyers from ordering, then watching the bitcoin rate to see if it goes down, ordering at a lower rate or simply not paying (canceling the order) if the rate goes up?

Welcome to bitcoin that's exactly what happens and it changes a second after that too.

How do you explain the page from my wallet that shows I sent MORE than the advertised price? I sent more because this keeps happening. I've been adding a dollar here and there to make up for it from previous orders. It's stupid to put up 2 prices and use the one that varies every minute or so instead of the dollar price. It's bad business. I should have a dollar price to pay and it's up to me to get that dollar price to the vendor however I can. Using the bitcoin price is tantamount to speculating on the market every time you buy something. I've been on LB for years, as well as most other markets from Silk Road 2 on down, and this has never been a problem. I suspected that the wallet was taking a cut after I hit the "send" button, but you can see that their cut is taken out of my wallet balance before the money is sent. The fee price plus the amount sent doesn't equal the fixed bitcoin price anyway. Either transaxe has changed something with this vendor or the vendor messed up their price posting. The money is (and has been) getting there.

No the bitcoin amount presented by transaxe is what you pay, you underpaid the invoice.

>No the bitcoin amount presented by transaxe is what you pay, you underpaid the invoice.<

If that's the case then the system is screwed. That, or you guys aren't understanding what's going on here. (Or I'm not understanding, in which case someone should explain why instead of simply parroting something unrelated.)

TX gives you a price in bitcoin, you just pay that price, not less than that because the usd equivalent has changed or because your wallet deducts fees instead of adding them.

I wouldn't overthink the potential shenanigans at the end of the day the seller can reject an order if the volatility is insane or someone is gaming, they can see every attempted order as well as the paid ones.

So this ain’t a L.b problem then? More likely user/wallet issues. Blasted on shatter and can’t get my head around his problem, :-)

I always paid bit more, but that's the wallet guys.

just send a message to transaxe with the order id they will sort you

Thanks for the advice. I'll give that a try and hopefully can sort it. Cheers!

Services restored folks, sorry for the frustration :)

Working now thank you

Thanks man, much appreciated, have a good one.

Me too same thing exactly transaxe must be down

Ah I see it maybe down, that makes sense. Thanks for responding.

No worries hopefully they will sort it soon I sent a message to the seller to let them know