transaxe support

Contact transaxe support.

+2

dazatron1980

Anyone?

+1

Did you get it sorted after?Im still waiting,had order showing unpaid for 2 days even though transaxe have confirmed with me via blockchain that this isn’t the case? Thanks.LR77

+1

Happens sometimes but always resolves itself, money can’t be lost on the blockchain,the downside of a glitch like this is that it can sometimes take a while for money to return. 1-3days.

+1

I’m having trouble with transaxe and private messages about a similar situation and have been reading similar posts and the general advice is to sit tight???transaxe will get it sorted??
I’ve been waiting since yesterday early hours and then again since transaxe contact me 8 this morning and still no closer to resolving the issue?!

+5 votes

4 posts

by toptop

technical difficulties with littlebiggy releasing your payment

+1

by toptop

technical difficulties with littlebiggy releasing your payment

Hi i paid my coin got no reply till the 12th about my order- then this on the 12th from Britains Bud Bargains 12 Mar 19 00:52 order #Nj8IEi ...
Hello, I am experiencing technical difficulties with littlebiggy releasing your payment. I have an open ticket and am working to resolve the issue, as soon as it is released I will be able to send you your order. Sorry for the delay -now the 15th despite sending messages, i am getting no replies from this seller it would be easier to go with another seller any ideas

+1

chinon

That shouldn't be your problem. You paid. Just raise a dispute.

+2

Please use private messages (the chat button above) for transaction details, we will be glad to help.

+1

I have pm you a few times about an “unpaid “order problem and still waiting on help??

+15 votes

8 posts

by transaxe support

btc network delays

+5

by transaxe support

btc network delays

sorry we are experiencing delays with payment status updates at the moment. we expect to resolve this problem shortly and appreciate your patience.

never fear a loss of payment with bitcoins, every transaction on the block chain is recorded, nothing cab be lost during such occurrences.

+3

service has been restored, if anyone has any remaining problems please send us a message with the order id. thanks for your patience.

+1

Hi, I’ve had order showing ”unpaid “ since early hours this morning?
I’ve messaged you twice with order I.d.
Help appreciated thanks.

+1

bubba2488

hey guys, I ordered 2 item today and one of my payments was put through as paid and the other has expired. I 100% sent the bitcoin just wondering if you could give me any info as to why this has happened. cheers :)

+2

Hi I’m thinking of ordering soon, is this issue sorted now, or should I wait, many thanks.

+1

Think the issue has been dealt with now, I believe this post was put up due to a problem I was having making orders earlier today appears to be rectified for me so I assume everything is cosher now
Thanks again transaxe
KP

+1

thanks for replying man, have a good one.

+1

The0l0nius

Hi
i placed 2 orders today, which payment status was unpaid, I logged out and logged back in howver one of the payments is now showing as cancelled

+5 votes

1 post

by UK 420 9.9/10

Vendors should have the ability to cancel or refund an order via the orders page.

+29 votes

11 posts

by Budlover

Unpaid transaction

+3

by Budlover

Unpaid transaction

Hi. I made an order about 40 mins ago and the money left my account. I had the right address but it still says unpaid? Any idea what’s going on?
Regards

+2

Budlover

Went through lads. Thanks for the help. And happy Christmas

+2

Had the same this morning mate, blockchain is running slow due to processing large amounts of transactions this time of year. Mine updated about an hour later and vendor has shipped.

+5

“www.blockchain.com/btc/address/“ type the btc address you sent funds after the last slash, this is to manually check if your payment has gone to that account

Transaxe told me this yesterday which helped put my mind at rest that my payment was not lost, so hopefully will help anyone in same boat ( I was stressed as fuck yesterday lol thought I had been a dinlo aha)

Much love biggaz
KP

+4

That’s the great thing about bitcoin, every transaction is logged on the blockchain so payments can never go missing.

+2

I’m fairly new to BTC only experience of using it is with LB,
From my understanding and use it has a lot pros like what you’ve wrote
much love
KP

+1

Yeah some pro some cons, be careful of the value dropping between converting money to BTC and paying for product, you can lose a few pounds in a matter of minutes if the value is dropping but can work other way round too although not as often at the minute, it’s dropped quite a bit Lately but hearing suggesting it’s about to make a new run.

+4

Budlover

Thanks so much. I love this community :)

+1

It’s brilliant isn’t it.

+2

No worries bud
And me too makes me feel at home with ganja people like me
Happy toking Biggaz
KP

+3

nlxxhz1001

Hi, I had a similar problem yesterday. Order status finally updated to paid about 12 hours after the original purchase.

Contact transaxe with the order number and they will sort you out.

+6 votes

3 posts

by Mobbudz

Transaxe systems down

+39 votes

19 posts

by Bolivar

Small amount disappearing from payment

+1

by Bolivar

Small amount disappearing from payment

I've had a few order payments arrive at LB a dollar or so short, and need to get that sorted out so I don't have to keep adding a dollar or so to the next order to make the account right. How can I tell where and why the money goes missing?

+5

Uncle Ho

By looking at the blockchain receipt, not a penny can move in bitcoin without a public record. In your case you will very likely discover that your wallet provider is deducting the fees for sending the coins. Most wallets give you can option to add them in to the total.

+1

I agree that's probably what's happening, but why would a wallet do that, knowing that transactions aren't "approximate in price" but "exactly the listed price"? There's plenty in my account to deduct fees to begin with. Will straighten this out with these foos. Thanks for the input.

+1

Just checked the record, I sent $75 for a $74 order, and LB received $74.99. That's 99 cents more than the price. The order itself has the price as $74 or 0.0082 bitcoins. I'm not going to fart around with LB changing the bitcoin exchange rate between the time I order and the time my money gets here... That's not good business.

+2

Srfcsean 9/10

What I can see from the screenshot is the order was 0.0082 there was a fee of 0.000010746 , but in screenshot on top left it shows that you sent 0.00818308 so maybe on the sending screen you got charged to use there service to send the bitcoins , so as far as I can see you put 75$ on which added to 0.082 and then the fee got taken leaves you the 0.0818308 , so to me it looks short a few cent , I don’t no all the ins and outs of it man ,

+4

Once you hit order the price is fixed at what you clicked until you pay, l.b doesn’t chance prices mid order. Sound as though you are getting hit with fees from your wallet.

+1

>Once you hit order the price is fixed at what you clicked until you pay, l.b doesn’t chance prices mid order.<

I understand that. But the market DOES change prices in that time. What's to stop me from simply canceling the order if the rate goes down in that 30 minute window? In this case, the rate went up (apparently) and it took fewer bitcoins to make up my $74. Am I supposed to just send the vendor a higher price (in dollars) because LB uses the variable price (bitcoins) instead of a fixed price (dollars)? From now on, I'll just cancel the order if it requires me to send more than the advertised dollar price. This is bad market economics (because both the vendor and the buyer are in the dark about precisely how much the transaction is going to be worth) and I'm wondering how it came about.

+1

You’ve stumped me dude, never had that problem I see roughly what I like on Monday mornings, get a rough price and buy the bitcoins do all my orders within ten minutes. Are others having the same experience as bolivar. Dollars aren’t a fixed value either and fluctuate up and down all day just like bitcoin. Would the same thing happen with dollars or pounds as the sites currency. They have to use bitcoin for security

+6

Uncle Ho

"the order price was .0082 bitcoins." you sent .0811

+1

The price is in dollars. It's paid in bitcoins. I paid MORE than the list price. The fuckup is on LB's end, looks like. Or maybe the vendor's pricing setup. Going to have a chat with them now.

+3

Sorry if there is any confusion on this but the price we present on our payment page is the exact bitcoin amount due.

Note with minor discrepancies sellers often elect to ship your order but this will not happen automatically and you may need to contact the seller.

+1

>Sorry if there is any confusion on this but the price we present on our payment page is the exact bitcoin amount due.<

Then how do vendors know what the price was at the moment the payment was made? If what you're saying is the case, vendors are receiving wildly variable payments for the same product because everyone buys at different times. When I look at the bitcoin price on the payment page, that's not the same bitcoin rate that I'm going to get when I send the money. It's going to either be more or less than what I saw when I checked the price before paying. If I see a $74 price, I can send that exact amount (within a few cents) by sending $74 using the current rate. What's to stop buyers from ordering, then watching the bitcoin rate to see if it goes down, ordering at a lower rate or simply not paying (canceling the order) if the rate goes up?

+2

Mr Coffee NV 9.4/10

Welcome to bitcoin that's exactly what happens and it changes a second after that too.

+1

How do you explain the page from my wallet that shows I sent MORE than the advertised price? I sent more because this keeps happening. I've been adding a dollar here and there to make up for it from previous orders. It's stupid to put up 2 prices and use the one that varies every minute or so instead of the dollar price. It's bad business. I should have a dollar price to pay and it's up to me to get that dollar price to the vendor however I can. Using the bitcoin price is tantamount to speculating on the market every time you buy something. I've been on LB for years, as well as most other markets from Silk Road 2 on down, and this has never been a problem. I suspected that the wallet was taking a cut after I hit the "send" button, but you can see that their cut is taken out of my wallet balance before the money is sent. The fee price plus the amount sent doesn't equal the fixed bitcoin price anyway. Either transaxe has changed something with this vendor or the vendor messed up their price posting. The money is (and has been) getting there.

+3

samCHED

No the bitcoin amount presented by transaxe is what you pay, you underpaid the invoice.

+1

>No the bitcoin amount presented by transaxe is what you pay, you underpaid the invoice.<

If that's the case then the system is screwed. That, or you guys aren't understanding what's going on here. (Or I'm not understanding, in which case someone should explain why instead of simply parroting something unrelated.)

+2

amirTheMan

TX gives you a price in bitcoin, you just pay that price, not less than that because the usd equivalent has changed or because your wallet deducts fees instead of adding them.

I wouldn't overthink the potential shenanigans at the end of the day the seller can reject an order if the volatility is insane or someone is gaming, they can see every attempted order as well as the paid ones.

+2

So this ain’t a L.b problem then? More likely user/wallet issues. Blasted on shatter and can’t get my head around his problem, :-)

+1

ficek100

I always paid bit more, but that's the wallet guys.

+8 votes

3 posts

by Pondo

Step by step guide for refund

+23 votes

9 posts

by BarbelHunter

Order not received

+2

by BarbelHunter

Order not received

Hi Support
Was just looking for general advice. I had an order not delivered. Maintained comms with the seller throughout. Waited the 2 weeks(luckily had other smoke during this time). Was offered credit by the vendor. When it came time to collect the seller stopped answering messages. Is this a hit i just take as part and parcel of being new to LB , leave the appropriate honest feedback and move on? Or should i formalise with support? Thanks

+5

24601

You can still dispute this barbel, the only parcels a noob should expect are of the happy type. Just send a message to escrow Suisse with the order number.

+2

BarbelHunter

Cheers 24601, will do as advised. Thanks

+3

admiralBishop

Make sure you update this thread with the ending.if you are going public with your issues please go all the way

+5

BarbelHunter

Just to update this thread. This was sorted with professionalism and efficiency with a great replacement product. Thanks to escrow for advice given but was not required. Seller was very busy and sorted once he was aware of the issue. This community is awesome! Peace peeps

+3

BarbelHunter

As you can see in the post , i did not name any vendor for that reason. Was merely asking advise from the collectively more experienced community.

+1

theReal Hindu Kush

And it worked bigga :) Thanks for the update :)

+1

ficek100

Hi guys, ordered from 2 different vendors as usually, always came no later than 3 days in UK. Now first order 11 days ago, dont think will show up and second order week ago. Tried to order another 3 days ago but is not even marked as sent still only paid.

+1

practical mecha

Contact transaxe with order id's, send a separate message for each case. If they haven't marked it sent in 3 days you can cancel the order for a refund.

+19 votes

8 posts

by greenhedge1

Problems paying

+2

by greenhedge1

Problems paying

Good Evening, can anyone help as I’m having problems making payments, when I press pay, the webpage hangs, then says transaxe isn’t available, but then under my orders what I am trying to buy is showing, but I don’t have a wallet address to make payment to, it’s my third attempt as I have cancelled the last Two attempts, so not sure what to do moving forward, any help is greatly appreciated and I hope everyone is having a super evening.

+6

Services restored folks, sorry for the frustration :)

+2

Highlandp

Working now thank you

+1

Thanks man, much appreciated, have a good one.

+2

Highlandp

Me too same thing exactly transaxe must be down

+3

Ah I see it maybe down, that makes sense. Thanks for responding.

+1

Highlandp

No worries hopefully they will sort it soon I sent a message to the seller to let them know

+2

To be honest I’ve made a right, excuse the pun (hash) of things, I didn’t understand what was going on and attempted to make a purchase several times and I’ve had to cancel it every time. I’ve just made several balls up tonight.

+14 votes

8 posts

by redrumray

Placed an order that is not showing up in orders

+1

by redrumray

Placed an order that is not showing up in orders

I’ve placed an order which is not showing up in orders. It’s the first time this has happened so I’m lost on what to do as I’ve just spent my last to get a bit of good bud. I’ve messaged the vendor, LB & transaxe. I didn’t take down the order reference number either, but I have the btc address and proof that I sent it there and that it’s been received. Any advice for me guys I’m stressing out badly over here

+1

JGreen1234

Hey man, had this happen to me last night. How did you resolve it? I've messaged the seller, and am awaiting a reply. Haven't contacted LB or Transaxe as of yet. Cheers. J

+1

we simply need the order id or the bitcoin address you sent to

+2

JGreen1234

Thanks, good to know. All sorted by the vendor now

+1

redrumray

Hi mate,

I had to wait a day but the vendor DID receive the payment & sent the pack.

Contact him & LB support just to cover your back. Hope this helps.

+1

JGreen1234

Thanks you very much, I have had a message back from the seller now and all is well.
I panicked for a little while there. Lol.

Thanks again for the help!

+4

It is impossible to lose a bitcoin payment, the technology rests on a public ledger of all transactions, that's the famous "blockchain". As you can see from your private messages your payment, like every other payment ever, made it :)

+3

redrumray

Thank you for the clarity I was loosing it over here lol.

+14 votes

5 posts

by Jamjarjim

Vendor trying to sell off site

+6

by Jamjarjim

Vendor trying to sell off site

Transaxe, Don't know if this is the place for it but a vendor is trying to take custom off site, how do I report this?? I posted this on my page but no replies as yet

+1

mrspock89

Who is it mate?

+1

Jamjarjim

Il PM you Spock, I believe they were exiled already, under that name at least!

+5

public posts are generally betterbbecause this aids corroboration although you may also contact us privately. thank you, odds are very high that you are preventing someone from getting scammed when you do this.

+1

Jamjarjim

Thank you for your help people!

+1 votes

1 post

by xs8

Payment through DigiByte (DGB)

+1

by xs8

Payment through DigiByte (DGB)

Hi,

Have you ever heard about DigiByte?

Is a truly decentralized cryptocurrency without a company behind.

Has been forked from Bitcoin in 2014 by Jared Tate and is being developed and maintained only by volunteers around the entire world.

I think is much more suitable for daily transaction rater than BTC, and below you can find why.

SECURITY:

5 DigiByte mining algorithms vs. 1 Bitcoin mining algorithm. DigiByte mining is much more decentralized.
DigiByte mining algorithms can be changed out in the future to prevent centralization.

The DigiByte blockchain has had over 280,000+ full nodes downloaded since April 2017.

SPEED:

DigiByte transactions occur much faster than Bitcoin transactions. 1-2 second transaction notifications.
15 second DigiByte blocks vs. 10 minute Bitcoin blocks. DigiByte has 6x block confirmations 1.5 minutes vs. 1 hour with Bitcoin.

FEES:

DigiByte fees are much more lower than Bitcoin fees, fee per transaction is ~0.000010 DGB.

ONE MORE LAYER OF ANONYMITY:

Dandelion++ is a privacy-enhancement for the DigiByte blockchain that aids in obfuscating the senders IP address

TRANSACTION VOLUME:

DigiByte can handle many more transactions per second. Bitcoin can only handle 3-7 transactions per second. DigiByte currently can handle 560+ transactions per second. The 2015 DigiSpeed hardfork introduced changes that double the capacity of the network every two years.

TOTAL SUPPLY:

More DigiBytes, lower price, more micro transactions, better price stability. 21 Billion DigiBytes will be created over 21 years. Only 21 Million Bitcoin will be created over 140 years. 1:1000 ratio. 1 DigiByte for every 1000 Bitcoin.

And the developers created the DigiShield and MultiShield technology;

Since inception, DigiShield has been added into over 2-dozen other cryptocurrency blockchains such as Ethereum, Bitcoin Cash, Zcash, Dogecoin, Startcoin, AuroraCoin, BitcoinGold, BitTokens, CasinoCoin, CreativeCoin, Granite, Huncoin, Monacoin, Mooncoin, Nautiluscoin, Quatloo, SakuraCoin, Scorecoin, SmartCoin, StartCoin, SuperiorCoin and Ubiq.

DigiShield has *no* effect on 51% hash-power attack mitigation.

And of course can be bought from almost any existent exchange (I recommend Bittylicious both for buying BTC and DGB)

I personally think DigiByte is much more suitable for LB rather than Bitcoin, let me know what do you think :)

+24 votes

6 posts

by transaxe support

Is There Much Interest in QR codes or URIs?

+12

by transaxe support

Is There Much Interest in QR codes or URIs?

We are updating the pay page and wondering what you think about this or any related issues.

+2

epix

Oh please god yes. Other sites that have had QR codes have made paying so much easier and less stressful. Typing in all those random letters/numbers freaks me out haha.

+1

boy named fiona

YES

+2

gettyLee

yes yes

+4

green face killa

would like to copy the address easier from a phone please
thanks for asking :)

+3

This one is covered :)

+15 votes

6 posts

by highlife80

Half order recieved

+2

by highlife80

Half order recieved

Hi I'm pretty new to this site have used other markets before but this one drew me in straight away because of the look and feel of the community. I have ordered twice of the same person and been sound but latest order came sealed with half of what was paid for. I feel this was a completely genuine error on the sellers part. But worried where to go from here, he has so much quality stuff I don't want him to think I'm scamming him and not want to deal with me again but on the other hand I can't just loose 35 pound. Any advice appreciated

+2

S.hoppin

Alright pal I had same problem but they are sorting it out, can't help but panic at first but in the back Of your mind you know all will be ok,"all you need is just a little patience", HAPPY DAYZ

+2

please use private messages for specific order problems. first to the seller, of you have further problems contact us or escrow suisse. and please don't worry, given enough time every kind of error can occur, together we fix them all.

+1

highlife80

Yeah got in touch just waiting for a reply, thanks for the swift message back

+5

radar breeder 9.8/10

Yes apologies and 'item' own plus a little on the way. I can see where this occured as an honest customer notified us of receiving what you should have.
Regards
RB

+3

highlife80

I really appreciate this mate , I was going to just take the hit as I could see it was a genuine error by the way it was packaged. I just didn't want you thinking I was trying it on lol. Thanks again!

+9 votes

4 posts

by Bolivar

Where's my order payment?

+12 votes

5 posts

by eddie73

Order showing as expired

+3

by eddie73

Order showing as expired

I placed an order and paid via coincorner but the order is now showing as expired. I've never had this problem before and always had a good relationship with the seller. Is there anything I can do to correct this? Thanks in advance.

+2

bigbarz

Is it possible that you may have accidentally submitted more than one order for the same item, but only actually paid against one of those orders? In that scenario, the unpaid order will eventually expire. And at that point, on your orders page, it can be easy to mistake an expired "dead end" order for a valid one.

+2

eddie73

I've checked the orders and it only appears as the one now expired order. I've messaged the seller and can tell them the time and amount that was sent so fingers crossed they get back to me.

+4

Simply send us a private message with the order id, if a payment was made it can always be found on the blockchain, there really are no exceptions so don't worry eddie.

+1

eddie73

Thank you. Message on its way :-)

+7 votes

5 posts

by Marksparx

Partially paid

+3

by Marksparx

Partially paid

ive made an order but it didn’t add the delivery so its come up partially paid. I've since made another payment to the same address but nothing has changed? I’ve actually paid 2 lots of delivery but still says partially paid! Help please ASAP

+1

Just message us wiith the order details. Dont worry its impossible to lose blockchain payments.

+1

Angel*

Hi can you help. I sent 0.0025 to an address but its saying partially paid. I cant work out how to pay the rest and how much i need to pay to sort this regards angel*

+1

Private messages for order help please

+1

Marksparx

Just sent you the details by message

+11 votes

5 posts

by Artisan Extracts

How do I link my bitcoin wallet to transaxe to get payments?

+2

by Artisan Extracts

How do I link my bitcoin wallet to transaxe to get payments?

I have saved the transaxe sales code that was generated into my payment processor on lb.

But how do I add my bitcoin wallet address to my transaxe account so that the payment will be able to he released? I have tried copying the code generated by my btc wallet app into the 'add btc address' section on my transaxe account page but it always says please add valud address? I did it a couple of times and triple checked the code was as generated in the app.

What am I doing wrong? Help would be greatly appreciated!!:-)

+3

dr zaius

is it a biitcoin cash address? can you send coins to it?

+2

Artisan Extracts

Cheers for the response.
It is a multi coin wallet provided by the Trust wallet app, but the address was generated from the bitcoin section in the reciever address generator section it states 'my public address to receive BTC' . Also shows a big QR code above the long address code.

I have not tried recieving a payment into it. First time noob setting up bitcoin wallet and payment processors (trying to drag myself into the 21st century lol), only been trying to go through this over last couple days while tucked up ill at home:-)

+3

You can send us the address if you want us to check or you can view it on the blockchain.

+1

Artisan Extracts

Thank you. I have messaged you with it now.

+2 votes

1 post

by Artisan Extracts

Struggling to fully understand how transaxe works?

+4 votes

1 post

by mainframe

Truly excellent service

+15 votes

7 posts

by dewyatt

transaxe is currently unavailable - please try again later

+5

by dewyatt

transaxe is currently unavailable - please try again later

The message in the title is what I get when I try to order anything here.

+2

JeT

It seems to be back up

+3

Chopper

I'm getting the same thing, never experienced a problem on here before before. Any ideas??

+2

We will be back up soon (hours). Thanks for your patience.

+1

Chopper

Any ideas on time guys? I totally get that these things happen but could you gauge it at all based on experience? Cheers

+1

psix0z

Hopefully before 10 am?

+1

Chopper

My thoughts exactly psix0z... fingers crossed

+7 votes

5 posts

by Youngonce

Creditcode

+1

by Youngonce

Creditcode

I been asked to contact transaxe with a credit code my supplier has provided me with in order to recieve my refund as they cannot make the delivery to my area, how do I process this creditcode?

+1

$987Dee

Damn I got the same issue
How can I get my refund?

+1

I’m trying to get a refund but I’ve nothing back from my pms to you.
What should I do as the vendor has given me a code to give to you for my refund
K

+2

with a private message please

+2

Transaxe sorted it all through pm. Good service.

+4 votes

3 posts

by weeder 10/10

Account is locked?

+2 votes

1 post

by Srfcsean 9/10

Thank you

+17 votes

5 posts

by UK 420 9.9/10

Referrals on transaxe

+5

by UK 420 9.9/10

Referrals on transaxe

Hi.
Notice that the new transaxe site has referrals option, can you please explain how this works,

Regards

+3

weeder 10/10

I'm curious about this too!

+4

Really appreciate the interest from everyone on this, sorry we haven't been more responsive. We are updating transaxe.com to make things easier to understand.

In the meantime you can head over there and pick up a token, just share it and you earn bitcoin every time they spend. That's the jist of it.

+3

bambu

I have made a sharing function plug in for littlebiggy and it could work for you. With your support I could get it voted into the code base please feel free to contact me if you have interest.

+2

Thank you will do.

+17 votes

10 posts

by S.cooper

Problem

+2

by S.cooper

Problem

Hi I'm getting a message saying this site can't provide a secure connection won't let me pay ..thanks

+2

That done it with me a couple of times as well. All I did was back out and resubmit then it worked.

+2

S.cooper

Thanks baz if sorted it now I'm be interested in that charras next week when I get more funds

+2

Thanks for the order bud.
Will be with you soon.
Enjoy

+1

No problem bud, always here if you need anything

+1

Can you give us a screenshot please

+1

S.cooper

I can't do that I'm afraid but that's all it says on screen

+1

If anyone else has this problem please add to this thread. Cooper please post how this resolves.

+3

S.cooper

My internet filter wouldn't let me do I turned it off now it works thanks

+2